Experimental Business

It's been a while since we have seen a great viral video, let alone one that revolves around interesting business practices, so when we saw KLM's 'Personal Space' video it had to be shared on the blog. If nothing else it's hilarious to watch people react to invasions of space that 'belongs' to them. But this is also a brilliant example of a company thinking outside the box and taking their customer service one step further. By allowing flyers to book the seat next to them on the plane, KLM's customers can maximise their personal space and look forward to a more comfortable flight. Check it out...